Support

At Tuplaa.com, we’re committed to providing you with the best possible experience. Whether you have a question, need help with the platform, or want to provide feedback, our support team is here to assist you.

1. Contact us

If you need help, you can reach out to our support team using the following methods:

• Email: support@tuplaa.com
• Response Time: We aim to respond to all inquiries within 24 hours.

2. Frequently Asked Questions (FAQs)

Before contacting support, check out our FAQ section for answers to common questions about:

• Account setup and usage
• Game rules and features
• Technical issues
• Responsible gaming tools

3. Technical issues

If you’re experiencing technical difficulties, try these steps first:

• Clear cache and cookies: Sometimes, clearing your browser’s cache and cookies resolves common issues.
• Update your browser: Ensure your browser is up to date for the best experience.
• Check internet connection: A stable internet connection is required for optimal performance.

If the issue persists, contact us with the following information:

• A detailed description of the issue.
• The browser and device you’re using.
• Screenshots, if applicable.

4. Responsible gaming support

We are committed to responsible gaming. If you need assistance with managing your gaming habits or accessing self-help tools, please visit our Moderation page or contact support. We can provide guidance or connect you with professional resources.

5. Feedback and suggestions

We’re always looking to improve. If you have ideas or feedback about how we can make Tuplaa.com better, let us know at support@tuplaa.com.

6. Service availability

Our support team operates Monday to Friday, 9:00 AM to 6:00 PM (EET). Inquiries submitted outside these hours will be addressed on the next business day.

7. Privacy and security

Your data and privacy are important to us. All support inquiries are handled in accordance with our Privacy policy, and we ensure your information remains secure.

If you have any questions, don’t hesitate to reach out. We’re here to help you make the most of your Tuplaa.com experience!